This policy explains how orders are processed, packed and shipped at The Nostalgic Bakes.
Orders are confirmed as soon as they are placed and you'll receive an email confirmation with your order details. Standard items are prepared fresh on your chosen delivery date; custom orders begin once the design is finalised.
All products are packed in food-grade, secure boxes designed to keep your treats fresh and intact during transit. Cakes are handled with special care to preserve their shape and finish.
While we strive to deliver every order on time, occasional delays may occur due to weather, traffic, or high-demand festive periods. In such cases, our team will proactively keep you updated.
If your order arrives damaged, please contact us within 24 hours with photos so we can make it right. Your satisfaction matters to us.